Donor Services Assistant, Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF), New York, NY

Administered Oaktree Systems’ DB Cultivator donor database and monthly electronic funds transfer program through Chase banking.
Developed and documented systems for coding, data entry and production of all donor service mailings, expanding departmental manual from 12 to 105 pages.
Resolved donor inquiries via phone, mail and E-mail.
Supervised two Donor Services Assistants.

Mark S. Meritt